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Visitor reviews for Mount Buller Ski Resort
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(NOTE: Reviews may be edited by our content team for the purposes of ensuring accurate and relevant information)
(NOTE: Reviews may be edited by our content team for the purposes of ensuring accurate and relevant information)
Latest
August 26, 2024
rowan from
Australia
rowan from
Australia
Mount Buller this weekend on Saturday. Actually we were very disappointed with the overall atmosphere of the place. We went with a tour guide who technically should be able to park in the coach parking area. The response from the parking attendant was you must park in the other area which is general public parking. Why must they park in general parking despite being a tour?
Then we actually finally got on to the mountain to where there is supposed to be snow for people to have fun with. We found there is toboggan area, which you are not permitted to use unless you sign a medical waiver, which means they are not liable for any injuries. So, essentially, use at your own risk.
Then we thought maybe there's an area just for kids to play with snow. How wrong we were. It was only a little tiny area, less than one metre (specifically half a metre square) of fake snow, which had a lot of dirt in it and was so hard there is no way kids could really do anything with it unless an adult stomp on it to break it up because it was rock hard.
Then we went to try to get some food thinking it shouldn't be that difficult, surely. How wrong we were. We went to go get a burger from the burger shop and we all had to walk out because it literally was filled with smoke. You'd swear the place was on fire, but it wasn't it was simply because they didn't have any doors or windows open or any ventilation so that was the end of that one.
We tried one of the pubs what I have on site thinking we could get some food from there. The only thing we ended up getting was blasted with music so loud you'd almost swear you're at a rock concert so that was the end of that.
Then we went to one of the others which happens to be a Mexican food store. They need to have a big sign on the window: we do not take cash, card only. And then when we had a look the only thing they had available was chips, which was $16 ridiculous.
We tried another store where we ordered chips and a sausage roll, nothing too fancy and a small drink. We nearly fell over to find out it was literally $49.00 each 4 a small serving of chips that you could put in your hand it was that small and a sausage roll that was drier than the Sahara desert and a drink what was over 75% ice.
Then thinking well maybe we can go and use snow skis. Nope no way up even if you wanted to go to use snow skis you have to pay upwards of $100 per person just to get a chairlift as they will not allow you to walk to the top.
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August 03, 2024
Jet from
Australia
Jet from
Australia
August 3, 2024 around 2-2:30pm, when we arrived at Mt. Buller Alpine Resort car park, just in front of the toilet one of the car park attendants ridiculed us and was so rude to us while assisting us in parking our car. Very bad mouth guy with strong bad attitude. I don’t think bad attitude towards visitors and tourist is necessary in his role. This is the type of worker that will give this alpine resort a bad reputation. This alpine resort is too beautiful to be ruined by this kind of worker. He almost ruined our mood for that day. But, honestly, I don’t entertain negative people like him. Read More
August 30, 2023
Christine from
Australia
Christine from
Australia
Why does the Mount Buller website promote a snow guarantee, when they don't honour it?
I just went to the lift ticket office to ask if they honour the guarantee as only Bourke street and Skyline lifts are open. And they said snow guarantee does not apply because of severe weather. Which is absolutely rubbish, because I'm here right now going down the only runs Bourke street and Skyline. There is absolutely no wind at all today. Rain was forecast, but I've been out there and it isn't even raining. It's mostly dry with a few light showers.
They also said they would not honour mine anyway as I have been down Bourke street too many times. Well of course I've been down it, I'm trying to make the most of the my trip here and the only runs open. After travelling here, paying for accommodation and transport and lift tickets.
You are just using the severe weather warning as an excuse to not honour the snow guarantee.
I phoned up Monday 28th Aug to ask if lifts and runs would be open. And I was told they would be open. But if they are not open then the snow guarantee would cover me.
Tuesday 29th Aug was the first day of my stay at Mount Buller and they had summit and family run open which I went on. But they had hardly any snow cover. I'm not surprised they are closed today because I could see with my own eyes there is not enough snow. I can also see on the snowcams that there is not enough snow.
Tomorrow (31st August) will be the last day of my trip, so I'll wait and see if they open any runs tomorrow. But probably not because there is no snow.
If you don't want to honour the snow guarantee I think you shouldn't have the guarantee in the first place.
All I'm asking is a refund on the lift tickets or lift tickets for a trip to Mount Buller next year.
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November 12, 2019
David from
Australia
David from
Australia
Wonderful experience. If you book a couple of weeks ahead you get the best value. Definitely stay overnight or go on a weekday, don't do a day-trip on a Saturday. Best terrain in Aus by far, but sometimes the snow early in the season can be unreliable. That's why I always go in September. Luckily, they also have a top notch snow-making system. Best apres-ski in Aus as well with the main nightclub open 'til 3am every night. Avoid driving up and back in one day on a Saturday or Sunday and you'll have a fantastic time. Read More
July 11, 2019
Richard from
Australia
Richard from
Australia
2nd time here and the last. Weather was shocking and when we finally gave up on the slopes as many did there was a massive queue out in the freezing hail and rain. No cover and no information given. Buses just stopped for an hr and everyone just left to queue in this weather. Kids shivering and crying and adults furious. They could have said take cover for an hour. Terrible experience - will never return. Someone will die there. Read More
July 22, 2018
Matt from
Australia
Matt from
Australia
Arrive early as carpark can fill and even if you have a pre paid parking ticket you will be turned away. A lot of 1st time day trip buses. If staying overnight be ready for the most expensive taxi of your life. The taxi and buses are run by a separate company. I took a small backpack for over night gear and got told I wasn't allowed on the bus and had to get a taxi. I just got Northside chairlift instead. Lifties are good and friendly but very poorly managed. Lift lines are chaos with a lot of pushing and shoving and half full or empty chairs going up. Once you get past this the back side of the hill is great and some nice lines can be found. All said, I have a season pass and keep going back. Just know what to expect and be ready for it, haha. Read More
July 07, 2018
Marjorie from
Australia
Marjorie from
Australia
September 24, 2017
Michael from
Australia
Michael from
Australia
Last time we went, we got a great ski instructor. His name was Thomas Z. Yesterday, we got the worst instructor ever. His name was Leon G, a middle-aged man. He was rude to my kid and few others in his class. Next time you go and get this instructor, get a refund. Remember this name: Leon, worst instructor ever. Read More
July 12, 2017
Marcus Rose from
Australia
Marcus Rose from
Australia
I've been skiing at Buller for over 50 years. When the snow is fresh and the sky is blue Buller steps are as good as anywhere in the world, although much shorter. That doesn't matter as you just ski more runs.
The trouble is that Buller doesn't get good snow often, and the weather is windy and foggy more often than sunny, although visibility on the Southern slopes is almost always good.
A few years back Federation was extended and the poor snow now limits the usefulness of this run; its shorter and the Southside lift is not much good. This was the greatest black run in the mountain stuffed up.
Car parking and jeep access is now a scam as many comments correctly point out. There is a Nazi mentality and very poor customer service. Also, there is room for hundreds of 4WD vehicles on and off the village roads but they are kept clear for the jeeps (that could still work with parked cars but they haven't figured that out). The decision makers just feel panicked by the idea. They obviously haven't been to any European or North American resorts.
The mountain chairlifts are on the whole an odd collection that stop frequently. For some reason a Howqua Summit chairlift cannot get off the drawing board, despite that being a no brainer for advanced and beginners alike (and in an area that gets good snow and retains it). The poor cash flows from a short season don't help, but clever managers would canvass the government to build this tourist opportunity, or just prioritise better.
Food on slope is a huge stuff up. Kofflers and Tirol Cafe both under delivering, although Kofflers is run by lovely people and is amazing for getting the food out but the building needs to be replaced. Tirol food is also fine, but takes 30-45 minutes to get it and there is no room to sit inside. This whole situation is appalling.
The village is quite ugly due to poor planning. It interferes with the ski slopes, and the architecture and arrangement of buildings was designed to be unobtrusive, as if ashamed of what it represents. The planners must have never skied Europe or the US.
Buller: can't live with it or without it. It's easy to get to, ugly and problematic, but when it's good it's great.
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September 02, 2016
Nick from
Australia
Nick from
Australia
If you're looking for a place where $50 notes magically turn into $5 notes, then Mt Buller is the place for you. If you are seriously into your skiing and want to stay away from rain and made snow, save your pennies and go overseas. Mt Buller has not got the balance correct between overcharging for everything and expecting people to be happy when there are poor snow conditions. Whilst they can't control the weather, they might consider adjusting their prices! Improve the service and don't expect a family of 4 to pay $1000 per day for lift tickets and ski hire to ski on man-made wet snow!! Read More
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