“Will never step foot at Valle Nevado and will warn everyone I know not to. Started out with waiting over an hour just to try to rent ski equipment. Line was moving extremely slow due to an issue with their computer system. Since it was moving so slow, I told my wife to stay in line and I would go to purchase lift tickets. Purchased two, all day adult tickets. By the time we finally got in to get rental equipment, it was after 11am, arrived at 9:30am. They were out of ski boots in our sizes. I requested a refund of our lift tickets because we could not ski due to their lack of equipment. I was told no refunds on lift tickets. I was told I could use the tickets at a later date. I only had one day that I could ski. I reiterated that I couldn't not ski due to the fact that they ran out of equipment. I also would not have purchased the lift tickets before getting my equipment but only did so because of their system failure and I was trying to salvage as much of what was left of the day.... again because of their problems. No, no refund. So, buyer beware. Not only did we lose approximately $175 usd on the lift ticket, we paid for a round trip shuttle from Santiago at approximately $80usd as well as a wasted day and a wasted trip as this was our main reason for coming to Santiago.”

Joe Houston from UNITED STATES - 17 Aug 2025

“Expensive!
Stayed in Tyrol accommodation. Toilet seat broken. One of the electric blankets on double bed not working. Foyer of Tyrol was flooded. Rooms are not serviced daily. I was told by the staff member on duty that they only serviced rooms every 3 days. No safe in rooms.
No wifi in rooms,only at the restaurant. Tyrol is walking distance to the restaurant. But I activated an eSim which solved the wifi problem, and Hotspot-shared it with my family. No TV in Tyrol. No hairdryer and helpful. Must make supper reservations to get a table.
Staff in restaurants, reception and retail stores all very friendly.
Would recommend the ski-ing lesson for beginners, that comes with kit hire, tube rides and bum board rides for the day. Expensive but worth it.
The ski-lift didn't work on the tube/bum board piste, was so the ticket wasn't fully utilized.
The ski-lift on the main ski piste was also not working.
The experience of driving through Lesotho via Sani Pass to Afriski, and then via Katse Dam on the outward journey made Afriski a nice 3 night stop over, but I wouldn't recommend a long stay over due to costs of accomodation and dining, lack of maintenance and lack of connectivity if it's something that is necessary.
But an holiday experience that we are glad we did!”

Alison Muller from SOUTH AFRICA - 30 Jul 2025

“I love this mountain and always will. I may have a different perspective to many because I always stay in one of the ski lodges on Whakapapa. Staying on the mountain is a beautiful experience. I took a party of 10 to stay at our lodge in August 2023 and we all had an amazing time, it was a great snow season. We tried the same again in August 2024 but the snow gods were not forthcoming. However, we improvised and did bush walks, hot pools and other activities to make up for the lack of snow and conditions. I have been coming here since I was a tiny tot in the late seventies so my views are the same, always a great experience at Whakapapa.”

Geoff Powdrell from AUSTRALIA - 27 Jul 2025